Frequently Asked Questions

What payment methods do you accept?

We accept the following payment methods:

• Paypal

Is shipping free?

• Yes, we offer free shipping on all orders within the United Kingdom.

In what currency are the prices displayed in the store?

• All products on our website are priced in British Pound Sterling (£).

How long does delivery take?

• Order deadline: 5:00 PM (GMT+1:00) British Summer Time (London)
• Processing time: 1-3 business days (Monday to Friday) – You will receive a notification and a tracking code once the order has been shipped.
• Shipping time: 4-6 working days (Monday to Friday)
• Total delivery time: 5-9 business days (Monday to Friday) until your order arrives.

How long do I have to make a return?

You can return the items within 30 days of receipt.

Contact Us

Store name: Fashion Grand
Company Name: GREEN HARBOUR HUB LIMITED
Registration: 78621260

Address: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK HONG KONG
Telephone Number: +852800938616
Email: info@fashiongrand.com

Monday – Friday:  8:00 to 17:00
(GMT+1:00) British Summer Time (London)

We will respond to your messages within 24 hours on working days.